How to Fight Back When Your Flight Is Canceled

A flight information board showing the status of departing flights 

at Newark Liberty International Airport last month.

By MICHELLE HIGGINS

Published: January 25, 2011

AS thousands of passengers who were caught up in the latest bout of snowstorms along the East Coast can attest, when weather disrupts the system, travelers are basically on their own. Just getting someone on the phone to confirm a new flight was a major headache for travelers who had been stranded for days in cities up and down the East Coast during the holidays.

Take Adam J. Brill, an analyst at a software company from Jersey City, N.J., and his wife, Elizabeth. When their JetBlue flight home from Fort Myers, Fla., was canceled on Dec. 26, the couple called the airline no fewer than 25 times in an effort to confirm their seats on a new flight. Each time they heard the same recording: JetBlue was experiencing unusually high call volume because of the storm.

nytimes.com

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